Lourdes Bermudez

Director, Utilization Management, Senior Whole Health of New York
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Lourdes Bermudez serves as the Director of Utilization Management at Senior Whole Health of New York. She oversees member inpatient and outpatient service request review and approval processes and works closely with the Case Management and the UAS teams to ensure members receive appropriate and medically necessary care.

Bermudez has over 25 years’ experience in the managed care field and previously served as the Director of Medicare and FIDA Case Management at MetroPlus Health Plan. She has also held various roles in utilization management, case management and transition of care and discharge planning at other managed care organizations including Fidelicare, Centerlight and Affinity.